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Sales, cashflow, profit

As recently laid out for local businesses at the Loft on Boundary, the key to (re)building your business is to maximise sales, then cashflow, then profit.

Business Voice is a weekly eNews letter that deals with the issues that confront you every day with examples from local business that illustrate the challenges and solutions in that simple catch phrase.

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Customer graffiti

Business Qld promotes customer service

The Queensland Goverment's Business portal promotes customer service as one of the keys to building your business effectively.

In February, Westender published a piece titled Customer Service is still King, singing the praises of the West End KwikKopy who had gone the extra mile and won our business loyalty. provides a range of tips on their customer service site. The … Read more.

Anti-graffiti campaign in West End

Anti-graffiti campaign in West End

Crime Stoppers Queensland and Brisbane City Council's third anti-graffiti campaign cropped up early morning today in West End. Crime Stoppers Queensland Operations Manager Jonathon Cowley told the Westender that the AU$3.1 million is spent on cleaning up public spaces and he would not be surprised if local businesses and property owners have to spend a similar total amount. "What are we … Read more.

Building height map for Kurilpa

Population growth and your business

The Draft New City Plan increases the residential population of 4101 from around 10,000 to around 30,000 people. Most businesses assume that they will automatically get a share of this increase. But the impact on your business warrants careful thought. Have a good look at the plan here. (Click on it for a larger version) Everything north of Vulture Street and west of … Read more.

Visit Berwicks for better deals on print

Changes to cooling off period rules

The Queensland Law Society has congratulated the Queensland government on the passing of long-needed reforms aimed at making purchasing property easier.

President Ian Brown said the passing of new legislation will simplify the residential sales process and is a big step forward for the property industry.

“We thank the the Queensland Government for the opportunity to be … Read more.

Nick Bowditch from facebook

What Nick knows now - Facebook

Brisbane Breakfast   Wednesday May 28 Book Now!    Early Bird Price $38 closes May 14 We're bringing Australia’s Facebook Small Business Expert, Nick Bowditchback to Brisbane!

Nick will be sharing what he learned over the last couple of years working at Facebook, where he headed up the small business marketing team for Australia and New Zealand. Nick will  … Read more.

Business confidence takes a nosedive

Business confidence takes a nosedive

On the eve of the first Abbott Government Federal Budget, business confidence has taken an unexpected downturn. The latest Westpac Group CCIQ Pulse Survey for the March Quarter reveals significant falls in business confidence in both the state and national economies. Weeks of government deficit and debt discussions have spooked the business community. And with the threat of reduced government … Read more.

Is business doing enough for the environment?

Is business doing enough for the environment?

Corporate Social Responsibility is not enough to save the planet, warns global report. An international team of experts backed by the United States National Science Foundation has devised an eight point plan designed to halt unsustainable levels of environmental degradation wrought by the private sector. The plan is contained in a report titled New Nature of Business, which has been … Read more.

We end the age of entitlement

Free subscriptions to the Westender came to an end on April 31. The good news is that we are now giving one subscriber two free dinners at Three Monkeys every week.

You get your copy delivered directly to your door for $2 a month just by heading over to the Westender website and whacking in your details.

btw - giving us giveaways is a low cost form of promotion. Think about it.